Orders

Can I edit or cancel my order after it has been placed?

Once orders are placed we are unable to cancel or make any changes, so please check your shipping address, billing address, and items carefully!

How is my order packaged?

Your order will arrive in a box or branded bubble mailer. You can request a handwritten gift note card with a message at checkout. Additionally, you will receive one canvas jewelry pouch per bracelet.

Where is my order?

Once your order ships, get ready for excitement! You'll receive a confirmation email complete with a tracking number. Use this number to follow your package all the way to your door. If you encounter any issues, just drop us an email at orders@little

Will I be charged taxes for my order?

Due to the South Dakota v. Wayfair Supreme Court ruling, sellers may be obligated to collect sales taxes in states where they lack physical presence. Below is the current list of states where taxes will be collected and calculated at checkout. Please

Can I place an order for in-store pickup?

Before proceeding to checkout, click on 'Store Pickup' in your cart to check if your items are available for pickup at one of our Little Words Project retail locations. Please allow 24 hours for your order to be prepared and ready for pickup at the c

Can I place an order on the Little Words Project app?

Yes! Orders can be placed on our LWP app. Please see the links below to download the app on your iOS or Android devices. iOS. Android

Can I use Shop Pay on my order?

You have two flexible ways to pay for your order in installments, depending on the amount. The best part? No extra fees, interest, or late charges! For orders between $50 and $30,000, you can break your payments into four easy installments, paid ever

What is AfterSell?

Aftersell is a feature that lets us offer special product recommendations right after you complete a purchase. Once you’ve checked out, you might see items we think you’d love based on what you’ve already bought—it’s a way to discover more products w

What is "Choose Your Impact"

Beam is designed to have your purchase contribute to social good. When you shop with Beam brands, like Little Words Project, a portion of your purchase is donated to a nonprofit of your choice at no cost to you, allowing you to directly fund impactfu

How does Little Words Project handle situations when things don’t go as planned?

At Little Words Project, we are committed to creating a positive and enjoyable experience for each and every one of our customers. Kindness is at the core of our values, and we strive to treat everyone with the utmost respect and consideration. While

How long does it take for a refund to show on my original form of payment?

Once an order is canceled and a refund is processed, it may take 5–7 business days for the refunded amount to appear on your original form of payment. Thank you so much for your patience while the transaction works its way back to you—we promise it’s

Do you offer price adjustments for new promotions on previous orders?

Unfortunately, with the influx of orders and the constant updates to sales, we’re unable to accommodate any price adjustments at this time. While we’re unable to retroactively apply current promotions to previous purchases, we truly appreciate your u

How do I find my order history?

To view your order history, follow these steps:. What if I checked out as a guest?. I still can’t find my order—what should I do?

Do you price match with other retailers or current promotions?

Unfortunately, we’re unable to offer price adjustments or match prices with other retailers or current promotions at this time. Similarly, we’re unable to retroactively apply current promotions to previous purchases.

How do I unsubscribe to your emails and SMS?

For SMS, simply reply STOP to any of our text messages. For emails, you can click the unsubscribe link found at the bottom of any email we’ve sent you!