I Received the Wrong Item — What Do I Do?Updated 12 hours ago

Q: I received the wrong item. What should I do?

A: We're so sorry! Please contact us at [email protected]

with your order number and a photo of what you received.

We'll get the correct item shipped to you right away.

Q: I received the right product but the personalization is wrong

(wrong word, color, or charm). What now?

A: This is our mistake and we'll fix it. Please send a photo of

what you received along with your order number. We'll remake

your bracelet with the correct personalization.

Q: An item is missing from my order.

A: We're sorry for the incomplete order! Please send a photo of

what you received and your order number. We'll send the missing

item as soon as we confirm.

Q: Do I need to return the wrong item?

A: In most cases, you do not need to return the wrong item.

Our team will confirm this when processing your replacement.

Q: How long does it take to receive a replacement?

A: Once we verify the error, we'll send your replacement within

our standard processing time (1–3 business days for standard

items, 7–10 business days for custom/personalized items).

Q: Why do you need a photo?

A: A photo helps us verify the error and improve our fulfillment

process to prevent it from happening again. It also allows us

to process your replacement faster.

Q: Can I get a refund instead of a replacement?

A: If you prefer a refund, please let us know and our team

will review your request in accordance with our return policy.