Why can't my order be changed if it still says "Unfulfilled"?Updated 8 days ago
We understand why this can be confusing! Seeing "Unfulfilled" on your order status doesn't mean your order hasn't already entered production.
What does "Unfulfilled" mean?
Your order will remain in an Unfulfilled status until it has shipped and is on its way to you. This status reflects the shipping stage of your order, not whether production has started.
Why can't I change my order?
As soon as your order is placed, it is immediately submitted into our production process. For custom products, this includes all of the details you selected at checkout, including:
- Bracelet size
- Custom word(s)
- Charm selections (if applicable)
- Any other personalization
Because production begins immediately, we're unable to make changes once an order has been submitted, even if your order still appears as Unfulfilled.
But my tracking hasn't updated yet.
That's expected! Your order will continue to display as Unfulfilled until it has been packed, shipped, and is in transit.
Although you may not see shipping updates yet, your order has already moved into production and can no longer be edited.
Can you make a one-time exception?
Unfortunately, no. This isn't a policy based on exceptions or manager approval. Once an order has entered production, our Customer Experience team is no longer able to modify:
- Bracelet size
- Custom wording
- Product selection
- Shipping method
- Shipping address (once processing has begun)
This process helps ensure every order moves efficiently through production and reaches you as quickly as possible.
We recommend reviewing your order carefully before placing it.
Before completing checkout, we encourage you to double-check:
- Bracelet size
- Custom wording and spelling
- Product selection
- Shipping address
Once your order has been submitted, these details cannot be changed.