Email Us: orders@littlewordsproject.com

Call Us: Monday to Friday: 10-6pm EST 
<a href="tel:+19085407150">+1 908 540 7150</a>

Chat With Us:

Email Us: <a href="mailto:orders@littlewordsproject.com">orders@littlewordsproject.com</a>

Chat With Us: Click on the chat bubble to start!

Call Us: Monday to Friday: 10-6pm 
<a href="tel:+19085407150">+1 908 540 7150</a>

Wholesale: <a>sales@littlewordsproject.com</a>

Marketing: <a>marketing@littlewordsproject.com</a>

Giveback/Fundraising: <a>giveback@littlewordsproject.com</a>

Press: <a>pr@littlewordsproject.com</a>

Little Words Project 

Your order will arrive in a box or branded bubble mailer. You can request a handwritten gift note card with a message at checkout. Additionally, you will receive one canvas jewelry pouch per bracelet. If you add a gift box to your order, the items will be placed inside the box for delivery!

Your order will arrive in a box or branded bubble mailer. You can request a handwritten gift note card with a message at checkout. Additionally, you will receive one canvas jewelry pouch per bracelet. If you add a gift box to your order, the items wi

How is my order packaged?

Orders

Can I edit or cancel my order after it has been placed?

Where is my order?

Will I be charged taxes for my order?

Can I place an order for in-store pickup?

Can I place an order on the Little Words Project app?

Can I use Shop Pay on my order?

What is AfterSell?

How does Little Words Project handle situations when things don’t go as planned?

How long does it take for a refund to show on my original form of payment?

Do you offer price adjustments for new promotions on previous orders?

How do I find my order history?

Do you price match with other retailers or current promotions?

How do I unsubscribe to your emails and SMS?

I got the wrong item in my order. What do I do now?

I’m Missing an Item From My Order! What do I do now?

The site isn't working correctly for me! What should I do?

I Received the Wrong Item — What Do I Do?

Understanding Custom, Made-to-Order, and Ready-to-Ship Items

Processing Times & Delivery Expectations

What is your chargeback policy?

How long do custom orders take to process?

Can I return or exchange my Custom bracelet?

Can I request a custom pattern that’s not shown on your site?

What can I put on a bracelet?

How do I order a custom bracelet without words, just with charms?

Can I Add Engraving to My Unengraved Item After Ordering?

Even though the bracelet is listed on the site and I didn't pick any options and bought it exactly as it is listed on the site and I did nothing to customize it, it is considered custom?

Customization

Do you offer a warranty?

Warranty

What is an "Estimated Delivery" date?

I received a delivery notification, but my package has not arrived. What steps should I take?

Will an order containing both standard and custom items be shipped separately?

Can I ship to multiple locations in one order?

Can I combine shipping of multiple orders?

Do you ship internationally?

My item is lost in transit? What do I do now?

What is Delivery Protection?

My order shows as "scanned" but is not moving! What is happening?

What is Rush Services?

Where can I purchase a subscription?

Shipping

How should I care for my bracelet?

Are the bracelets suitable for children?

What size should I get for my Little Word?

What are Mystery Bracelets?

What is included in your Bead Kit?

Where can I buy a gift card?

Are your gold bracelets waterproof?

Are all your bracelets stretchy?

How can I leave a product review?

Are Little Words Project bracelets Prop 65 compliant?

A product I want is out of stock! What do I do?

Can I Add an Extra Character to the 13 Character Limit?

Product Types: How to Tell What You’re Ordering

Product Information

Can I return my item(s)?

Is there a fee to do a return or exchange?

How do I start a return or exchange?

Do I need to return the product in its original packaging?

Where can I find my shipping label?

What should I do if I receive the wrong product?

How long does it take to ship an exchange?

How do I return or exchange a gift?

How long does it take to process a return?

Can I return/exchange Custom or Engraved Products

I purchased LWP from a retailer. Can I start a return or exchange with you?

Can I return or exhange my charm?

Can I Return Multiple Items from Different Orders in the Same Box?

Returns & Exchanges

What is a charm?

What sets our charms apart?

What are your charms made of?

Can I connect my charm for points and to track it?

How do I move charms into different spots on your customizer?

How many charms can I fit on a bracelet in our customizer?

What else can I attach a charm to?

If I order a bracelet and charm, but don't use the customizer, will the charm be placed on my bracelet?

Can I change the order/choice of charms after I place my order?

How do I open and close a charm?

Are the charms compatible with all bracelets?

Why are some charms less expensive at Target?

Can I personalize my charm?

Will the gold plating fade over time?

How will my charms come packaged?

Can you buy a base by itself?

Can you add a photo to the locket charm?

Charms

What is the Word of the Month Subscription?

How does billing and shipping work for subscriptions?

What happens if I miss the skip deadline?

Can I update my shipping address?

If I subscribe late in the month, will I still get that month’s bracelet?

Do multiple subscriptions ship together?

Is there a minimum commitment?

How does skipping work?

Can I cancel my subscription?

Will I see the word before I’m billed?

Can I subscribe to both white and gold Word of the Month bracelets?

What is the Gold Letter upgrade?

Gift Subscriptions

Are subscription items eligible for return or exchange?

Is shipping free for subscriptions?

Can I add items to my subscription shipment?

What happens if my payment fails?

Can promo codes be used on subscriptions?

Are subscriptions available internationally?

How do I manage my subscription?

How do I change my bracelet size or letter color for a future month?

Can I choose my Word of the Month, or is it selected for me?

Additional Information

How do credits work with gifted subscriptions and add-on items?

What happens if I change my letter color (white or gold)?

Are there prepaid subscription options?

Can I order bracelets from previous months?

Can I order a subscription bracelet without being a subscriber?

Subscriptions

How and when do I earn points?

How do I receive points for connecting my bracelet?

Do my loyalty points expire?

Can I lose my loyalty points?

Are there exclusions to what I can use my rewards on?

Do my loyalty redemption codes expire?

Do you offer Cashback on orders?

Can I get my rewards points back after redeeming a code?

Can I earn Cashback on all products?

Rewards & Cashback

How do I connect my bracelet?

Why should I connect my bracelet?

How do I track my bracelet?

Bracelet Connecting

What is the bead bar?

How can I edit or cancel a beading table appointment?

Where can I shop Little Words Project products in person?

What locations have your Bead Bar experience?

Will all locations eventually get a Bead Bar?

Do you ship our store exclusives or orders directly from your store locations?

How can I book the bead bar experience for a group?

Can I book a birthday party?

What is included in my appointment?

What if my child wants to make more than one bracelet?

What happens if I'm running late to my appointment?

Do children need to be accompanied by an adult?

Can I return my purchases from online in store?

Can I place an online order but pick it up in store?

Retail & Bead Bar

How do I begin a fundraiser with Little Words Project?

Can I fundraise for a friend or something like a Go Fund Me page?

How long will my Create for a Cause link posted for?

How do the bracelets get shipped to me?

Fundraising

Who is my sales rep?

How can I get an update on my application?

How can I partner with Little Words Project to sell your bracelets in my store?

Wholesale

How do I contact Little Words Project?

I emailed info@littlewordsproject.com and got no response! What do I do?

Contact Us

How is my order packaged?Updated a month ago