I’m Missing an Item From My Order! What do I do now?Updated 4 hours ago

We’re so sorry to hear that an item is missing from your order. We know how disappointing that can be, and we’re here to help make it right.

First, Check These Things

Before reaching out, we recommend checking the following:

• Your packing slip to see if the missing item is listed

• Your order confirmation email to confirm the item was included in your order

• The packaging to make sure the item was not tucked into protective materials

Some orders ship in multiple packages, so it’s possible part of your order is still on the way.

Could My Order Have Shipped in Multiple Packages?

Yes. If your order was shipped in more than one package, you may receive multiple tracking numbers. In this case, the remaining item(s) should arrive separately.

What If My Item Is Still Missing?

If you’ve checked everything and believe an item is missing, please reach out to our Customer Experience team within 7 days of delivery and include:

• Your order number

• The name of the missing item

• Photos of the package and packing slip (if available)

Providing photos helps our team investigate and resolve the issue as quickly as possible.

What Happens Next?

Once we receive your message, our team will review your order and determine the best resolution. This may include a replacement, refund, or store credit, depending on item availability and order details.

Important Notes

• Claims submitted after 7 days of delivery may not be eligible for review

• We are unable to guarantee replacements for limited edition or sold out items

• Resolution options are determined on a case by case basis