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All articles

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Shipping

6 articles
Orders

7 articles
Returns & Exchanges

9 articles
Warranty

1 article
Rewards

5 articles
Product Information

4 articles
Customization

3 articles
Bracelet Connecting

3 articles
Fundraising

5 articles
VerifyPass

3 articles
Contact Us

1 article

Articles

What is Your Bracelet Warranty and What Does It Cover?

We are proud to offer a Limited Lifetime Warranty on our bracelets. If your bracelet breaks or you encounter any issues, we are happy to issue an e-gift card for the item's value, allowing you to purchase something new from our website. Please note t

How Do I Know What Size Bracelet to Order?

To ensure that you order the correct size bracelet, especially if you're adding to an existing stack, you can measure your wrist or an existing bracelet. Our size guide features a Wrist Sizer that you can print out and use to gauge the correct size.

What Happens If the Bracelet I Want is Not Available on the Website?

If the bracelet you're eyeing isn't available right now, don't worry! Sign up for our emails and text messages to be the first to know about new arrivals and restocks. We're always updating our inventory and can't wait to share our latest collections

What Should I Do If I Receive a Damaged or Incorrect Item?

If you receive a damaged or incorrect item, no worries! Just send us a photo, and we'll take a look. Whether it's a bent earring post or the wrong bead color, we're here to help fix the issue right away. Your satisfaction is our top priority, and we'

Why won't the promo code work at checkout?

Thank you for your question! Codes found online via discount finders may sometimes be outdated or no longer applicable on our site.  However, a great way to save on your purchase is to sign up for our emails and text messages, where you'll receive a

What should I do if my order says delivered but I haven't received it?

If you're having trouble with your delivery, no problem! Just follow these steps:. Still can't find your order? No worries—just reach out to our customer service, and we'll be happy to help!

How Do I Register My Bracelet?

You can easily register your bracelet by following the instructions provided on our website under the "Discover" tab. We highly recommend it to keep track of your items. If you have a bracelet that wasn't registered at the time of purchase, don't wor

How do I cancel an order that has not yet shipped?

Need to cancel an order? We can help if you contact us within an hour or so of placing it! Once an order enters the production process, we won't be able to cancel or make changes to it. But if you reach out quickly and we can cancel it, a refund will

Can I Exchange or Return Custom Bracelets?

Unfortunately, Custom, Sale, and Mystery items are considered final sale and cannot be exchanged, returned, or restrung. However, if you experience an issue with a custom item, we can offer a discount on your next purchase of custom pieces. Discounts