We gladly accept returns and exchanges for eligible products within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Start your return or exchange on our p
We've got you covered for exchanges—shipping is on us! For returns, while we don't cover the shipping cost, we'll send you a label and just refund your original form of payment minus the return shipping fees!
To initiate a return, head over to our Returns Center and enter your order number along with the shipping address zip code or the email address linked to your purchase. For exchanges, follow the same easy steps and choose your new item. Need help? Dr
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your lo
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email. Please note, all returns must be shipped using the provided label from Little Words
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
We ship exchanges ASAP - even before we receive your order original order to our warehouse!
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
All Custom items, including our engraved items, are final sale and, therefore, ineligible for a return or exchange. This can be found in the product specifications. Custom bracelets cannot be restrung or resized.
We're unable to start a return or exchange if you purchased a Little Words Project item at one of our partnering retailers. We recommend reaching out to them directly to start your return or exchange!
You can start a return in our return portal here! We do not offer exchanges for our charms at this time! For returns, while we don't cover the shipping cost, we'll send you a label and just refund your original form of payment minus the return shippi
No, items from multiple orders cannot be returned in the same box. Each order must be returned using the label provided for that specific order. If returns are combined and the correct labels are not used, we will not be able to issue a refund for th