Shipping
What is an "Estimated Delivery" date?
The "Estimated Delivery" date is a time frame provided by the shipping carrier, based on processing and transit times. Please note that this date is an estimate, not a guaranteed delivery date, as delays can occasionally occur due to unforeseen circu
I received a delivery notification, but my package has not arrived. What steps should I take?
Sometimes packages are scanned “delivered” before your local mail carrier physically drops them off — frustrating, we know. You may receive your order within 5 business days after your tracking status updates to “delivered.” We kindly ask for your pa
Will an order containing both standard and custom items be shipped separately?
Orders containing both standard and custom items will ship at the same time, in the same package. If you'd like them to ship separately, please complete separate orders. Any orders containing custom items will be subject to the custom processing time
Can I ship to multiple locations in one order?
Unfortunately, you cannot ship to multiple addresses in one order. If you’d like to ship your packages to multiple locations, please kindly complete separate transactions.
Can I combine shipping of multiple orders?
Unfortunately, we are unable to combine shipping with multiple orders.
Do you ship internationally?
Yes, we ship to countries around the world!. For most international orders, shipping, duties, and taxes will be calculated and collected at checkout based on the selected address. Please note: The breakdown of shipping, duties, and taxes at checkout
My item is lost in transit? What do I do now?
Once an order has been shipped and scanned by the carrier (USPS, UPS, FedEx), it is in the carrier’s possession. At that point, Little Words Project® can’t reroute, intercept, or control the package’s movement. If a package is lost in transit, our so
What is Delivery Protection?
We now offer Delivery Protection on all orders placed at littlewordsproject.com! This feature helps ensure your package arrives safely from our door to yours. If your order is lost in transit, delivered to the wrong address, or arrives with missing i
My order shows as "scanned" but is not moving! What is happening?
Our team has confirmed that your order has been successfully handed over to USPS. During peak shipping periods, USPS experiences a very high volume of packages, which can cause delays in tracking updates. This means your package may be moving through
What is Rush Services?
We’re excited to offer Rush Services for customers who need their order a little sooner. Rush Services is an optional paid upgrade that speeds up both processing and shipping for eligible items. With Rush Services:. Processing time is reduced from 7–