We generally estimate 5-7 business days for custom orders to be processed through our facility. Once processed, you'll receive a shipping confirmation email with tracking. Please note that processing does not include shipping time.
Custom items are truly one-of-a-kind and are final sale—no returns or exchanges. Once orders are placed, you can't cancel or make any changes, so please check your items carefully!. Custom items cannot be resized or restrung.
Unfortunately, we cannot create custom patterns outside of what is currently offered. The only available patterns for customization can be found under the Custom category on our website. We recommend exploring the unique designs in this collection to
Tell your unique story with a custom Little Word! Pick out your pattern, then choose a special word, a hashtag, your name, or a meaningful date. The options are endless!. Please note:
For charm bracelets without words, it’s super easy! Just grab a base bracelet and pick your favorite charms separately—no need to use our customizer tool. Simply head to the CHARMS page to create your perfect bracelet combo.
Unfortunately, we’re unable to add engraving to an item once it has been ordered as unengraved, even if you’re willing to pay for it. To ensure accuracy and quality, engraving is only available at the time the engraved SKU is selected during your ini