Email Us: orders@littlewordsproject.com

Call Us: Monday to Friday: 10-6pm EST 
<a href="tel:+19085407150">+1 908 540 7150</a>

Chat With Us:

Email Us: <a href="mailto:orders@littlewordsproject.com">orders@littlewordsproject.com</a>

Chat With Us: Click on the chat bubble to start!

Call Us: Monday to Friday: 10-6pm 
<a href="tel:+19085407150">+1 908 540 7150</a>

Wholesale: <a>sales@littlewordsproject.com</a>

Marketing: <a>marketing@littlewordsproject.com</a>

Giveback/Fundraising: <a>giveback@littlewordsproject.com</a>

Ambassador: <a>ambassador@littlewordsproject.com</a>

Press: <a>pr@littlewordsproject.com</a>

Little Words Project 

<div data-message-author-role="assistant" data-message-id="4c3833a9-7234-40f1-8b96-b241ba170103" dir="auto">We&apos;ve got you covered for exchanges&#x2014;shipping is on us! For returns, while we don&apos;t cover the shipping cost, we&apos;ll send you a label and just refund your original form of payment minus the return shipping fees!</div>

We've got you covered for exchanges—shipping is on us! For returns, while we don't cover the shipping cost, we'll send you a label and just refund your original form of payment minus the return shipping fees!

Is there a fee to do a return or exchange?

Returns & Exchanges

Can I edit or cancel my order after it has been placed?

How is my order packaged?

Where is my order?

Will I be charged taxes for my order?

Can I place an order for in-store pickup?

Can I place an order on the Little Words Project app?

Can I use Shop Pay on my order?

What is AfterSell?

What is "Choose Your Impact"

How does Little Words Project handle situations when things don’t go as planned?

How long does it take for a refund to show on my original form of payment?

Do you offer price adjustments for new promotions on previous orders?

How do I find my order history?

Do you price match with other retailers or current promotions?

How do I unsubscribe to your emails and SMS?

Orders

How long do custom orders take to process?

Can I return or exchange my Custom bracelet?

Can I request a custom pattern that’s not shown on your site?

What can I put on a bracelet?

How do I order a custom bracelet without words, just with charms?

Can I Add Engraving to My Unengraved Item After Ordering?

Customization

What is a charm?

What sets our charms apart?

What is the difference between building your own charm story, customizing your bracelet, buying individual charms, and your premade charm bracelet selections?

What are your charms made of?

Can I connect my charm for points and to track it?

How do I move charms into different spots on your customizer?

How many charms can I fit on a bracelet in our customizer?

What else can I attach a charm to?

If I order a bracelet and charm, but don't use the customizer, will the charm be placed on my bracelet?

Can I change the order/choice of charms after I place my order?

How do I open and close a charm?

Are the charms compatible with all bracelets?

Why are some charms less expensive at Target?

Can I personalize my charm?

Will the gold plating fade over time?

How will my charms come packaged?

Can you buy a base by itself?

Can you add a photo to the locket charm?

Charms

How long will it take to receive my order and how much does shipping cost?

I received a delivery notification, but my package has not arrived. What steps should I take?

Will an order containing both standard and custom items be shipped separately?

Can I ship to multiple locations in one order?

Can I combine shipping of multiple orders?

Do you ship internationally?

What is an ""Estimated Delivery" date?

My item is lost in transit? What do I do now?

Shipping

Do you offer a warranty?

What is your bracelet warranty and what does it cover?

What is the warranty on charms?

Warranty

Can I return my item(s)?

How do I start a return or exchange?

Do I need to return the product in its original packaging?

Where can I find my shipping label?

What should I do if I receive the wrong product?

How long does it take to ship an exchange?

How do I return or exchange a gift?

How long does it take to process a return?

Can I return/exchange Custom or Engraved Products

I purchased LWP from a retailer. Can I start a return or exchange with you?

Can I return or exhange my charm?

Can I Return Multiple Items from Different Orders in the Same Box?

How should I care for my bracelet?

Are the bracelets suitable for children?

How does Build Your Own Bundle work?

How can I check my gift card balance?

What Happens If the Bracelet I Want is Not Available on the Website?

What Should I Do If I Receive a Damaged or Incorrect Item?

What size should I get for my Little Word?

What are Mystery Bracelets?

What is included in your Bead Kit?

Can I get bracelets with silver instead of gold?

Where can I buy a gift card?

What’s the difference between the bracelets at Target and those on your site?

Are your gold bracelets waterproof?

Are all your bracelets stretchy?

How can I leave a product review?

Are Little Words Project bracelets Prop 65 compliant?

A product I want is out of stock! What do I do?

Product Information

How and when do I earn points?

How do I receive points for connecting my bracelet?

Do my loyalty points expire?

Can I lose my loyalty points?

How do you refer a friend?

Rewards

How do I connect my bracelet?

Why should I connect my bracelet?

How do I track my bracelet?

Bracelet Connecting

How do I begin a fundraiser with Little Words Project?

Can I fundraise for a friend or something like a Go Fund Me page?

How long will my Create for a Cause link posted for?

How do the bracelets get shipped to me?

Fundraising

Who is my sales rep?

How can I get an update on my application?

How can I partner with Little Words Project to sell your bracelets in my store?

I want to make a large bulk order but not open a wholesale account, should I still contact sales?

Wholesale

How can I edit or cancel a beading table appointment?

Where can I shop Little Words Project products in person?

Can I place an online order but pick it up in store?

What is the bead bar?

What locations have your Bead Bar experience?

What is the difference between the Bead Bar Experience and your beading tables?

Will all locations eventually get a Bead Bar?

Do you ship our store exclusives or orders directly from your store locations?

Can I return my purchases from online in store?

Can I walk in for a beading table appointment?

How can I book the bead bar experience for a group?

Can I book a birthday party?

Retail/Beading

Find out about our Brand Ambassador Program

Got Questions about Our Brand Ambassador Program?

How long does it take for my application to be accepted?

What is the invite code?

Does my discount code have exclusions?

How much of a discount does my personalized discount code offer?

Does my personalized discount code work in stores?

Can I use my discount code for an appointment at the beading table?

How much commission can we earn from orders placed using our discount code?

When/How do I get paid out my commission as an ambassador?

Can I use my ambassador code with my loyalty points?

Can I use my ambassador code during a sale?

Brand Ambassador

How do I sign up?

How long does the first verification take with VerifyPass Code?

Can the code be used with other promotions or offers?

VerifyPass

How do I contact Little Words Project?

I emailed info@littlewordsproject.com and got no response! What do I do?

Contact Us

Is there a fee to do a return or exchange?Updated 7 months ago