Do you offer a warranty?Updated 11 days ago
We stand behind the quality and craftsmanship of every piece we create, and we want to ensure that you love your Little Words® items for years to come. That’s why we offer a Limited Lifetime Warranty on our products! This warranty applies exclusively to items purchased directly from littlewordsproject.com or from one of our official Little Words Project retail locations. However, there are a few guidelines to keep in mind:
What’s Covered?
Original Word Bracelets: Our warranty covers structural issues such as broken or snapped elastic or beads falling off. To qualify for a replacement, your bracelet must be connected, and you’ll need to send us a photo of the damaged item along with the original order number.
Charms: We are pleased to offer a one-time replacement for any broken charms under our warranty. To qualify, you must provide your original order number and a photo of the broken charm when making a warranty claim. Please note that once the charm has been replaced, any additional replacements will incur a charge.
Engraved Items: We are pleased to offer a one-time replacement for any broken engraved items under our warranty. To qualify, you must provide your original order number and a photo of the broken engraved item when making a warranty claim. Please note that once the engraved item has been replaced, any additional replacements will incur a charge.
Other Products: Items such as Little Layers, Lanyards, Bag Charms, Necklaces, and other items are also covered under our warranty. For these items, a clear photo of the damaged product must be submitted via email for review.
What’s Not Covered?
Tarnishing and Discoloration: Exposure to water, sweat, chemicals (like sunscreen, hand sanitizer, or perfume), or ordinary wear and tear can cause tarnishing, which is not covered under this warranty.
Lost or Stolen Items: Our warranty does not cover items that have been lost, stolen, or misplaced.
Sizing Issues: Our warranty does not cover sizing issues from ordering or purchasing the wrong size.
Final sale/Warehouse purchases: Our warranty does not cover items marked as final sale or purchased in a warehouse sale.
Restringing or Word Changes: We do not offer restringing services or the ability to change the word on a bracelet through our warranty process. Warranty coverage is limited to a gift card when applicable.
Third Party Purchases: Items bought through non-LWP retailers are not covered by our warranty; customers must contact the original seller
Important Note on Limited-Edition Items:
Some of our pieces are part of limited-edition collections or exclusive launches and may not be restocked. This also includes our custom bracelet patterns, which are constantly evolving based on new styles and seasonal offerings. We cannot guarantee that we’ll be able to replicate an item that is no longer available.
How to File a Warranty Claim:
- Take a Clear Photo: Snap a picture of the damaged item, ensuring it shows the issue clearly.
- Email Us: Send your photo along with a brief description to [email protected]. Make sure to include your order number or proof of purchase.
- Provide Your Order Number: Please include the original order number from littlewordsproject.com or one of our official Little Words Project retail locations.
- Our Team Will Review: Once we receive your claim, we’ll review it to determine if it’s eligible under our warranty.
Additional Notes
Eligibility & proof: Claims must include a clear photo of the damaged item and the original order number. Claims submitted without both will be denied at our discretion. Little Words Project® reserves the right to deny any claims that do not meet the outlined criteria.
Duplicate images or claims: Submitting the same or substantially similar photos for multiple warranty claims—whether on one account or across different accounts—voids warranty eligibility for the item. Any related credits may be deactivated.
Non-transferable credits: Warranty approvals and any associated credits or gift cards are non-transferable and must be used only by the account that submitted the original claim.
Fraud and image integrity: Claims that include duplicated, doctored, AI-generated, stock, or site photography will be treated as fraud. If fraud is detected, you forfeit all warranty rights for the item; related orders may be canceled and credits deactivated. We may also limit or close accounts engaged in misuse.
Authorized purchase channels: Warranty coverage applies only to items purchased directly from littlewordsproject.com or an official LWP retail location. We do not provide warranty coverage for purchases made through third-party retailers (including but not limited to Amazon, Target, TikTok Shop, or other resellers). Please contact the original seller for assistance.
We’re committed to ensuring that your Little Words Project® pieces remain as beautiful and meaningful as the day you got them. Thank you for being a part of our community!
If you have any questions, feel free to reach out to our customer service team—we’re happy to help!