Email Us: orders@littlewordsproject.com

Call Us: Monday to Friday: 10-6pm EST 
<a href="tel:+19085407150">+1 908 540 7150</a>

Chat With Us:

Email Us: <a href="mailto:orders@littlewordsproject.com">orders@littlewordsproject.com</a>

Chat With Us: Click on the chat bubble to start!

Call Us: Monday to Friday: 10-6pm 
<a href="tel:+19085407150">+1 908 540 7150</a>

Wholesale: <a>sales@littlewordsproject.com</a>

Marketing: <a>marketing@littlewordsproject.com</a>

Giveback/Fundraising: <a>giveback@littlewordsproject.com</a>

Press: <a>pr@littlewordsproject.com</a>

Little Words Project 

We love welcoming Little Beaders! Guests under 13 must have a parent or guardian present during their Bead Bar session.

We love welcoming Little Beaders! Guests under 13 must have a parent or guardian present during their Bead Bar session.

Do children need to be accompanied by an adult?

Retail & Bead Bar

Can I edit or cancel my order after it has been placed?

How is my order packaged?

Where is my order?

Will I be charged taxes for my order?

Can I place an order for in-store pickup?

Can I place an order on the Little Words Project app?

Can I use Shop Pay on my order?

What is AfterSell?

How does Little Words Project handle situations when things don’t go as planned?

How long does it take for a refund to show on my original form of payment?

Do you offer price adjustments for new promotions on previous orders?

How do I find my order history?

Do you price match with other retailers or current promotions?

How do I unsubscribe to your emails and SMS?

I got the wrong item in my order. What do I do now?

I’m Missing an Item From My Order! What do I do now?

The site isn't working correctly for me! What should I do?

Orders

How long do custom orders take to process?

Can I return or exchange my Custom bracelet?

Can I request a custom pattern that’s not shown on your site?

What can I put on a bracelet?

How do I order a custom bracelet without words, just with charms?

Can I Add Engraving to My Unengraved Item After Ordering?

Customization

What is a charm?

What sets our charms apart?

What are your charms made of?

Can I connect my charm for points and to track it?

How do I move charms into different spots on your customizer?

How many charms can I fit on a bracelet in our customizer?

What else can I attach a charm to?

If I order a bracelet and charm, but don't use the customizer, will the charm be placed on my bracelet?

Can I change the order/choice of charms after I place my order?

How do I open and close a charm?

Are the charms compatible with all bracelets?

Why are some charms less expensive at Target?

Can I personalize my charm?

Will the gold plating fade over time?

How will my charms come packaged?

Can you buy a base by itself?

Can you add a photo to the locket charm?

Charms

What is an "Estimated Delivery" date?

I received a delivery notification, but my package has not arrived. What steps should I take?

Will an order containing both standard and custom items be shipped separately?

Can I ship to multiple locations in one order?

Can I combine shipping of multiple orders?

Do you ship internationally?

My item is lost in transit? What do I do now?

What is Delivery Protection?

My order shows as "scanned" but is not moving! What is happening?

What is Rush Services?

Shipping

Do you offer a warranty?

Warranty

Can I return my item(s)?

Is there a fee to do a return or exchange?

How do I start a return or exchange?

Do I need to return the product in its original packaging?

Where can I find my shipping label?

What should I do if I receive the wrong product?

How long does it take to ship an exchange?

How do I return or exchange a gift?

How long does it take to process a return?

Can I return/exchange Custom or Engraved Products

I purchased LWP from a retailer. Can I start a return or exchange with you?

Can I return or exhange my charm?

Can I Return Multiple Items from Different Orders in the Same Box?

Returns & Exchanges

How should I care for my bracelet?

Are the bracelets suitable for children?

How can I check my gift card balance?

What size should I get for my Little Word?

What are Mystery Bracelets?

What is included in your Bead Kit?

Where can I buy a gift card?

Are your gold bracelets waterproof?

Are all your bracelets stretchy?

How can I leave a product review?

Are Little Words Project bracelets Prop 65 compliant?

A product I want is out of stock! What do I do?

Can I Add an Extra Character to the 13 Character Limit?

Product Information

How and when do I earn points?

How do I receive points for connecting my bracelet?

Do my loyalty points expire?

Can I lose my loyalty points?

Are there exclusions to what I can use my rewards on?

Do my loyalty redemption codes expire?

Do you offer Cashback on orders?

Can I get my rewards points back after redeeming a code?

Can I earn Cashback on all products?

Rewards & Cashback

How do I connect my bracelet?

Why should I connect my bracelet?

How do I track my bracelet?

Bracelet Connecting

What is the bead bar?

How can I edit or cancel a beading table appointment?

Where can I shop Little Words Project products in person?

What locations have your Bead Bar experience?

Will all locations eventually get a Bead Bar?

Do you ship our store exclusives or orders directly from your store locations?

How can I book the bead bar experience for a group?

Can I book a birthday party?

What is included in my appointment?

What if my child wants to make more than one bracelet?

What happens if I'm running late to my appointment?

Can I return my purchases from online in store?

Can I place an online order but pick it up in store?

How do I begin a fundraiser with Little Words Project?

Can I fundraise for a friend or something like a Go Fund Me page?

How long will my Create for a Cause link posted for?

How do the bracelets get shipped to me?

Fundraising

Who is my sales rep?

How can I get an update on my application?

How can I partner with Little Words Project to sell your bracelets in my store?

Wholesale

How do I contact Little Words Project?

I emailed info@littlewordsproject.com and got no response! What do I do?

Contact Us

Do children need to be accompanied by an adult?Updated 2 months ago